information collected and services related
to the hospitality industry. Gala adheres to
the Internet Advertising Bureau ("IAB")
UK's Good Practise Principals.
What information do we collect?
Names and contact information from our customers and business partners and, in some cases, directly from individuals who voluntarily submit it to us by requesting products, services or other information.
What information do we receive from third parties?
The information above may be combined with information that we receive from other sources, including from third party business partners.
How do we use this information, and what is the legal basis for this use?
We process this personal information for the following purposes:
To fullfill a contract, or take steps linked to a contract: this is relevant where you use our Services. This includes:
communicating with you;
providing customer services and provision of the Services. This includes reserving hotel accommodations and providing related Services to our customers and to individuals on behalf of our customers.
As required by Gala to conduct our business and pursue our legitimate interests, in particular:
we will use your information to provide the Services you have requested, and respond to any comments or complaints you may send us.
we use information you provide to personalise our website and Services for you.
to maintain and improve our Services.
we use information you provide to investigate any complaints received from you or from others, about our Services.
we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process).
Where you give us consent:
to send you direct marketing in relation to our relevant Services.
on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
For purposes which are required by law:
in response to requests by government or law enforcement authorities conducting an investigation.
No security program is impenetrable and criminals have proven adept at circumventing widely-adopted security safeguards, so we cannot guarantee the security of personal information. Accordingly, you acknowledge that you provide personal information to us at your own risk. Gala is not responsible for any third party’s actions or their security controls.
We may utilize third party service providers to help us manage our business and provide goods and services to our customers and business partners. In particular, we use third party providers of website hosting, technology support and maintenance, call centre operation, and marketing.
Gala also may disclose any personal information as required by law, court order or other valid legal processes.
Should you sign up for our postal or email list and then change your mind and no longer wish to receive e-mail or periodic mailings from us in the future, please let us know by sending an e-mail to firstname.lastname@example.org with your e-mail address, surname and postcode in the subject line.
If you no
longer wish to receive communications from
our customers, business partners or
affiliates, please contact them directly.
We do not knowingly collect personal information from children under the age of 13.
We will investigate all complaints promptly and diligently to address your concerns and resolve any disputes quickly. You can communicate them to the following address: email@example.com.
MORE INFORMATION FOR INDIVIDUALS IN THE EEA
a) How long will you retain my personal information?
Where we process personal information for marketing purposes or with your consent, we process the information until you ask us to stop and for a short period after this (to allow us to implement your requests).
Where we process personal information in connection with performing a contract, we keep the personal information in line with the contractual limitation period.
b) Your rights
You have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured format and to ask us to share this information to another controller. In addition, you can object to the processing of your personal information in some circumstances (in particular, where we are using the personal information for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal information about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.
c) Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your personal information for other purposes, such as those set out above. You have an absolute right to opt-out of any direct marketing we carry out, at any time.
do this by instructing us to do so, by
communicating this by an electronic message
or by post using the details set out below.
d) How do I get in touch with Gala?
We hope that we can satisfy queries you may have about the way we process your information. If you have any concerns about how we process your information, want more information with the collection of your personal information or if you would like to opt out of direct marketing, you can get in touch at firstname.lastname@example.org or by writing to:
32 Hill farm Road
Attn: Data Protection Officer.